Privacy policy

The relationship we have with our patients is based on the understanding that any information revealed by the patient to the staff will not be divulged without the patients consent.

At this practice, we take strict measures of confidentiality of personal information about patients. The Practice Data Protection Code of Practice provides the required procedures to ensure that we comply with the 1998 Data Protection Act and General Data Protection Regulation (GDPR) 2018. It is a condition of engagement that everyone at the practice complies with the Code of Practice.

What personal data do we hold?

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you.  This personal data comprises:

• your past and current medical and dental condition; personal details such as your age, national insurance number/NHS number, address, telephone number, next of kin and your general medical practitioner
• radiographs, clinical photographs and study models
• information about the treatment that we have provided or propose to provide and its cost
• notes of conversations/incidents that might occur for which a record needs to be kept
• records of consent to treatment
• any correspondence relating to you with other health care professionals, for example in the hospital or community services.
• Financial information which include payment of any treatment
• CCTV images, this is for the purpose of patient and staff safety

How we obtain information from you

Information about you is given to us through corresponding with us by telephone or email and filling in medical questionnaire.

Why do we hold information about you

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.  We also need to process personal data about you in order to provide care under NHS arrangements and to ensure the proper management and administration of the NHS.

How we process the data

We will process personal data that we hold about you in the following way:

Retaining information

We will retain your dental records while you are a practice patient and after you cease to be a patient, for at least ten years or for children until age 25, whichever is the longer.

Security of information

Personal data about you is held in the practice’s computer system and/or in a manual filing system.  The information is not accessible to the public and only authorised members of staff have access to it.  Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

• your general medical practitioner
• the hospital or community dental services
• other health professionals caring for you
• dental laboratories
• NHS payment authorities
• the Inland Revenue
• the Benefits Agency, where you are claiming exemption or remission from NHS charges
• private dental schemes of which you are a member.

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only that information that the recipient needs to know will be disclosed.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent.

Where possible you will be informed of these requests for disclosure.

Access

You have the right of access to the data that we hold about you and to receive a copy.Access may be obtained by making a request by contacting the practice or by emailing leightonhouse.dental@nhs.net

If you do not agree

If you do not wish your personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist.