Complaints Procedure

If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know.

Leighton House Dental Practice takes complaints very seriously and tries to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

To make your complaint:
You can write or e-mail your complaint to us. We will acknowledge it to you in writing or e-mail within 3 working days and try to respond within 10 working days. However, it is recognised that a complaint may take longer to fully investigate and we will endeavour to keep you fully informed of the progress throughout.
E-mail: leightonhouse.dental@nhs.net
Postal address: Leighton House Dental Practice
35 Darkes Lane
Potters Bar
EN6 1BB
Telephone: 01707 651860 or 01707 652931

You can call us to arrange an appointment to speak to the dentist or the practice manager about your complaint in person.

Please include the details about the nature of your grievance, for example, the date, time, who was involved, and how you feel we can help to resolve the situation